This Policy explains how refunds, cancellations, and returns work for purchases made through Builthewoman.com. It should be read together with our Terms and Conditions. If anything here conflicts with the Terms, this Policy governs on refund-specific questions.
1. Online Courses and Digital Content
All course and digital content purchases are final and non-refundable once access has been granted, except as described below.
Exception, Non-Delivery: If you paid for a course but did not receive access due to a technical or processing error on our end, contact us at [email protected] and we will grant you access or provide a refund, at our discretion, once the issue is confirmed.
You may not resell, share, or redistribute course access or materials. Violating this may result in termination of your access without refund.
2. Membership Programs (Recurring/Subscription)
- You may cancel your membership at any time.
- Cancellation takes effect at the end of your current billing period. You retain access through that period.
- No partial refund or credit is issued for the unused portion of a billing period already paid for.
- To cancel, email [email protected] from the email address associated with your account, including your name and account details.
3. 1:1 / Group Coaching and Done-For-You Services
Coaching sessions and done-for-you services are non-refundable once the session has been held or the work has been delivered.
If you need to reschedule a coaching session, please notify us at least 48 hours in advance. Sessions cancelled or missed with less than 48 hours' notice will be treated as delivered and are non-refundable.
4. Live Events
Live event tickets are non-refundable. If you cancel at least 14 days before the event, you may request a store credit toward a future event instead of a refund. Requests made less than 14 days before the event are not eligible for credit.
5. Promotional and Discounted Purchases
Purchases made using a discount code, promotional offer, or bundled pricing follow the same refund rules as the underlying product category above. Promotional pricing is not itself refundable separately from the product purchased.
6. Payment Plans
If you purchase a Service using a payment plan (installments), you are responsible for completing all scheduled payments for the total purchase price, regardless of whether you continue to use the Service, except as required by the refund rules above (e.g., non-delivery).
7. Chargebacks and Payment Disputes
If you believe you were charged in error, please contact us first at [email protected] so we can resolve it directly, this is almost always faster than a bank dispute. Please also see the Chargebacks section of our Terms and Conditions.
8. How to Submit a Refund or Cancellation Request
Email [email protected] with your full name, the email address used for purchase, the product or Service purchased, and the reason for your request. We aim to respond within 2 to 3 business days.
9. Refund Processing
Approved refunds are issued to the original payment method used at checkout. Processing typically takes 5 to 10 business days, depending on your bank or payment provider.
10. Exceptions Required by Law
Nothing in this Policy overrides any non-waivable consumer protection right you have under the law of your country or state of residence. If applicable law grants you a refund or cancellation right that this Policy does not, that legal right controls.